Delivery Policy
Effective Date: February 10, 2025

At Gemspherer, we strive to ensure that your order arrives in a timely and secure manner. This Delivery Policy outlines the process, shipping options, and terms for delivery of your purchased products. By placing an order with us, you agree to the terms outlined in this policy.

1. Order Processing

Once your order is placed, it will typically be processed within 1-3 business days. Processing includes verifying payment, packaging the items, and preparing for shipment. Please note that business days are Monday through Friday, excluding public holidays.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. This is not a shipping notification but an acknowledgment of your order.
  • Shipment Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.

2. Shipping Methods

We offer various shipping options depending on your location and preference. Shipping charges are calculated at checkout based on the delivery address and selected shipping method. Available shipping methods may include:

  • Standard Shipping: Estimated delivery within 5-7 business days (Domestic).
  • Expedited Shipping: Estimated delivery within 2-3 business days (Domestic).
  • International Shipping: Delivery times vary by location, typically ranging from 7-14 business days depending on customs procedures.

Please select the shipping method that best suits your needs during checkout.

3. Shipping Costs

Shipping costs are determined based on your shipping address and the selected shipping method. You will be able to review and approve the shipping charges before completing your purchase at checkout.

  • Free Shipping: Free standard shipping may be offered on certain orders or promotions. Any applicable conditions for free shipping will be noted during checkout.
  • International Shipping Fees: For international orders, additional shipping fees may apply. Customers are responsible for paying for any customs duties, taxes, or other charges imposed by their country’s customs office.

4. Delivery Timeframes

Delivery times vary depending on the shipping method, location, and order volume. Please note that delivery times provided are estimates and not guarantees. We are not responsible for delays caused by third-party carriers, customs processing, or weather conditions.

  • Domestic Delivery: Most domestic orders are delivered within 5-7 business days using standard shipping. Expedited shipping options are available for faster delivery.
  • International Delivery: Delivery to international addresses may take longer due to customs clearance procedures, and delivery times typically range from 7-14 business days.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipment confirmation email with a tracking number (if available). You can use this tracking number to monitor the progress of your shipment. Please allow 24-48 hours for tracking information to update.

6. Delivery Delays

While we make every effort to deliver your order on time, certain factors such as carrier delays, customs inspections (for international orders), or unforeseen circumstances may cause delivery delays. In such cases, we will notify you of the delay and provide updated tracking information, if applicable.

7. Address Accuracy

It is essential that you provide a complete and accurate shipping address during checkout. Gemspherer is not responsible for delays or issues resulting from incorrect or incomplete addresses provided by the customer. If you realize that there is an error in your address, please contact us immediately to correct it before the order is shipped.

8. International Shipping

For international orders, Gemspherer ships worldwide. Please note the following:

  • Customs and Import Duties: Customers are responsible for any additional customs duties, taxes, or import fees that may be applied upon entry into the destination country. These fees are determined by local customs authorities and are not covered by the shipping charges.
  • International Delivery Times: Delivery times for international shipments may vary depending on the destination country and the customs process. Please allow additional time for international orders to clear customs.

9. Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us at info@gemspherer.com as soon as possible. We will work with the carrier to resolve the issue and, where applicable, initiate a claim. In the event that your item is lost or damaged, we may offer a replacement or refund, depending on the situation.

10. Signature Requirement

For certain high-value orders, we may require a signature upon delivery to ensure the security of your purchase. If you are not available at the time of delivery, the carrier may leave a notice for you to schedule a re-delivery or pick up from a local facility.

11. Contact Us

If you have any questions or concerns about your delivery, including tracking or shipping status, please do not hesitate to contact us:

Email: info@gemspherer.com
Phone: 812-668-1985
Website: gemspherer.com