Sales Policy
Effective Date: February 10, 2025
At Gemspherer, we are committed to providing our customers with premium gemstone products and exceptional service. This Sales Policy outlines the terms and conditions for purchasing products from our website. By placing an order with us, you agree to be bound by the following terms:
Product Availability
All products offered by Gemspherer are subject to availability. While we strive to maintain accurate stock levels, we cannot guarantee the availability of every item at all times. If an item is out of stock, we will notify you as soon as possible and provide an estimated restocking date, or offer alternatives.
Pricing
All prices listed on Gemspherer are in U.S. Dollars (USD) and are subject to change without prior notice. Prices include applicable taxes, but do not include shipping costs unless specified. We reserve the right to correct any pricing errors that may occur on the website.
- Promotions and Discounts: From time to time, Gemspherer may offer promotions, discounts, or special offers. These offers are subject to terms and conditions and may have expiration dates or be limited in scope. Any applicable discounts will be applied at checkout.
Order Confirmation
Once you place an order on our website, you will receive an email confirming the details of your order. This confirmation does not constitute acceptance of the order. Acceptance occurs when the item(s) are shipped, and the order is finalized.
Payment
We accept the following payment methods for all online purchases:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment methods may be available at checkout, depending on your location.
By submitting an order, you authorize Gemspherer to process the payment using the chosen payment method. Payments are charged at the time of order processing, not at the time of order placement.
Shipping and Delivery
We offer a variety of shipping options to deliver your order in a timely manner. Shipping costs are calculated based on the delivery address and the shipping method selected. You will be provided with shipping costs before completing your order.
- Order Processing Time: Orders are typically processed within 1-3 business days from the time they are placed.
- Delivery Time: Delivery times depend on the shipping method selected and your location. International orders may take longer due to customs processing.
Gemspherer is not responsible for delays caused by third-party carriers or customs processing.
Sales Tax
Sales tax will be applied to orders based on your shipping address, as required by law. The applicable tax rate will be calculated at checkout.
Cancellations and Changes
Once an order is placed, it is processed promptly. If you need to cancel or modify your order, please contact our customer support team immediately at info@gemspherer.com or 812-668-1985. Cancellations and changes can only be made before the order is shipped.
International Orders
For international orders, the customer is responsible for any import duties, taxes, or additional fees imposed by their country’s customs. Gemspherer is not responsible for any delays or issues caused by customs procedures.
Returns and Refunds
For information on returns and refunds, please refer to our Refund and Returns Policy. We accept returns within 30 days from the date of delivery, provided the product meets our return criteria.
Limitations of Liability
While we strive to ensure that our products and services meet the highest standards, Gemspherer is not liable for any damages arising from the use or inability to use our products. Our liability is limited to the value of the product purchased and does not extend to indirect, incidental, or consequential damages.
