Payment Policy
Effective Date: February 10, 2025

At Gemspherer, we strive to make your purchasing experience as smooth and secure as possible. This Payment Policy outlines the accepted methods of payment, processing, and security measures when making purchases on our website. By making a purchase with Gemspherer, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following methods of payment for purchases made on our website:

  • Credit/Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You can pay via your PayPal account for a secure transaction.

  • Other Payment Methods: We may offer additional payment options during checkout, depending on your location or specific promotions. These options will be clearly listed when you select your payment method.

By submitting your order, you authorize Gemspherer to process your payment through the selected method.

2. Payment Processing

Once you place an order and enter your payment details, your payment will be processed securely through our payment gateway. Payment is typically authorized and processed immediately at the time of order. The total order amount, including taxes and shipping, will be charged to your chosen payment method.

  • Authorization: When your payment is authorized, we will notify you with an order confirmation email. If the payment cannot be processed, we will notify you with details on the issue, and the order will not be finalized until payment is successfully completed.

  • Payment Declines: If your payment is declined, we may attempt to contact you to resolve the issue. Alternatively, you may choose a different payment method or update your billing information. Gemspherer is not responsible for declined payments due to issues with your payment provider.

3. Currency and Pricing

All prices listed on our website are in U.S. Dollars (USD). If you are located outside of the United States, your payment provider will convert the total cost into your local currency at the current exchange rate. Please be aware that exchange rates may vary, and additional international fees may apply depending on your payment provider.

  • Taxes: Sales tax will be added to your order, where applicable, based on your shipping address. The applicable tax rate will be calculated and displayed during checkout before payment is processed.

4. Order Confirmation and Charges

Once your payment has been successfully processed, you will receive an order confirmation email, which includes the details of your purchase. This confirmation is an acknowledgment of your order, not a shipping notification. The charge to your payment method will include the full amount for the product(s) ordered, including taxes and shipping fees.

  • Authorization Hold: In some cases, a temporary authorization hold may be placed on your payment method. This is a standard practice and ensures the availability of funds to cover the cost of the order.

5. Refunds

Refunds for returns or canceled orders will be processed back to the original payment method. Please refer to our Refund and Returns Policy for further information about the return process.

  • Refund Processing: Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider’s policies. Shipping charges are non-refundable unless the return is due to our error.

6. Security and Privacy

Gemspherer employs industry-standard security measures to protect your payment information. We use Secure Socket Layer (SSL) encryption for all transactions to ensure your payment details are protected during the transaction process.

  • Payment Data Protection: We do not store sensitive payment information, such as your credit card number. All payments are processed securely through trusted payment gateways, and your information is only used for the purpose of completing your transaction.

  • Fraud Prevention: We reserve the right to perform fraud checks on any order before processing it. If there are any concerns regarding fraud or suspicious activity, we may contact you for further verification.

7. Payment Disputes

If you believe there is an error with your payment or have any concerns about your payment, please contact us as soon as possible at info@gemspherer.com. We will work with you to resolve the issue and ensure that your transaction is handled correctly.

  • Chargebacks: If you file a chargeback with your payment provider and the dispute is found to be unjustified, Gemspherer reserves the right to cancel the transaction and charge a fee to cover the administrative costs of the dispute.

8. Billing Information

When placing an order, you must provide accurate billing information, including your name, billing address, phone number, and payment details. If there is any discrepancy or error in the billing information provided, your order may be delayed or canceled.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about any changes.

10. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with a payment issue, please contact us at:

Email: info@gemspherer.com
Phone: 812-668-1985
Website: gemspherer.com