Refund and Returns Policy
Effective Date: February 10, 2025

At Gemspherer, we want our customers to be fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a clear and fair refund and returns process. Please review our policy below to ensure a smooth experience.

Returns

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  1. Product Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
  2. Proof of Purchase: A valid receipt or proof of purchase must be provided with the return request.
  3. Exclusions: Certain items, including personalized or custom-made products, may not be eligible for returns. Please refer to the product description for specific return exclusions.

To initiate a return, please contact our customer support team at info@gemspherer.com or call 812-668-1985. Our team will guide you through the process and provide you with the necessary instructions for returning the product.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment. Please allow 7-10 business days for the refund to be processed.

  • Shipping Costs: Shipping costs are non-refundable. You will be responsible for the cost of returning the item unless the return is due to our error (e.g., damaged or incorrect product).
  • Restocking Fees: Depending on the item, a restocking fee may apply. Please check the product page for any specific details regarding restocking fees.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product and place a new order for the item you would like to receive. Please follow the return instructions above to return the original item.

Damaged or Incorrect Items

If your product is damaged or defective, or if you received an incorrect item, please contact us immediately at info@gemspherer.com or 812-668-1985. We will arrange for a replacement or refund at no extra cost to you. Please provide clear photos of the damaged or incorrect items to help us resolve the issue quickly.

Non-Returnable Items

Certain products are non-returnable and non-refundable, including:

  • Custom or personalized items.
  • Items marked as final sale or clearance.
  • Gift cards or vouchers.

How to Return an Item

  1. Contact our customer service team at info@gemspherer.com to request a return authorization and instructions.
  2. Pack the item securely in its original packaging.
  3. Ship the return item to the provided return address. Please note that the customer is responsible for return shipping costs, except in cases of damaged or incorrect items.

International Returns

For international orders, customers are responsible for the return shipping costs. The same return policy applies as for domestic returns, but please note that customs duties, taxes, or import fees are non-refundable.

Changes to This Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our return practices.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: info@gemspherer.com
Phone: 812-668-1985
Website: gemspherer.com