Refund and Returns Policy for Gemspherer
Refund and Returns for Gemspherer is effective as of October 29, 2024.
At Gemspherer, we strive to ensure that you are completely satisfied with your purchase of anklets. If, for any reason, you are not entirely happy with your order, we are here to help. Please review our refund and returns policy below.
1. Returns
- You have 30 calendar days from the date you receive your item to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- A receipt or proof of purchase (such as an order confirmation) is required to process a return.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized anklets
- Gift cards
- Items purchased on clearance or sale
3. Return Process
To initiate a return, please follow these steps:
- Contact us at info@gemspherer.com or call 812-668-1985 with your order number and reason for the return.
- Once your return request is approved, we will provide you with return instructions.
- You are responsible for covering the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
4. Refunds
- Once we receive your returned item, we will inspect it and notify you if your refund has been approved or rejected.
- If your refund is approved, the amount will be credited to your original method of payment within 5-10 business days.
- Shipping costs are non-refundable, and return shipping fees (if applicable) will be deducted from your refund.
5. Exchanges
- If you received a defective or incorrect item, please contact us within 30 days of receiving your order. We will arrange for a replacement at no additional cost to you.
- Exchanges are only available for items that are defective, damaged, or shipped incorrectly.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank or credit card account.
- Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all this and still have not received your refund, please contact us at info@gemspherer.com or call 812-668-1985
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Street: 1959 Heliport Loop,New Albany,Indiana,United States.
Phone number: 812-668-1985
Email: info@gemspherer.com
Website: gemspherer.com
